Terms & Conditions

Purpose

The purpose of this policy is to outline Coaching and Competition policies including terms of payment.

Scope

This policy applies to players and students enrolled in Junior & adult Coaching Programs and Competitions with Cagney Tennis Academy.

Coaching Term Fees

Coaching programs are run in line with NSW State school terms and fees are charged for the full term (staff development days will be included as a regular coaching day). An invoice will be provided to each student at coaching or via email. Payment of term fees in full is due within 5 weeks from the commencement of term. If any balance is outstanding after 5 weeks, an administration fee of $15 will be charged. Students can enrol after the start of term with fees adjusted accordingly on a pro rata basis.

For extenuating circumstances, we may be contacted to establish alternate payment terms.

Payment can be made by any of the following methods:

In person via cash or cheque
Direct bank transfer (banking details are provided on the invoice)

Missed Lessons

In the event you miss a lesson (includes all Junior Coaching, Cardio Tennis & Adult Classes) for whatever reason, you are welcome to attend a make-up lesson at another time at any of our centres throughout the term providing there are positions available in a suitable class. Missed lessons must be made up in the same term in which they occur. Fees will not be discounted or reduced for missed lessons. Contact us to organise a suitable day and time.

Wet Weather

In the event of rain, please check with us to see if Coaching and Comp is going ahead. Wet weather notifications are posted on our Facebook page and on our website at www.cagneytennisacademy.com.au

All juniors and adults enrolled in our coaching programs are entitled to wet weather makeup lessons and must be taken within the term in which they occur. Contact us to organise a suitable time. Fees will not be discounted or reduced as a result of wet weather.

Hot Weather

With the Australian climate the way it is, there will be the occasional really hot day during the summer period. As everybody?s tolerance to heat is different, Coaching and Comp will be on and students enrolled in our coaching programs will not be entitled to a makeup lesson due to heat.

Private Lessons

Private lessons are organised at a suitable time for both Player and Coach. Payment is due prior to commencement of the lesson.

For private lessons booked and paid for during peak coaching times Monday to Friday 3:15-8:30pm & Saturday morning 7am-12pm, customers will need to reschedule any lessons missed due to rain, illness or any other reason.

If a Player is unable to attend a lesson, we must be contacted with NO LESS than 24 hrs notice. Invoices will not be changed and the lesson must still be paid for in full as soon as possible. The Player can organise a make-up lesson during the term. The make-up lesson may be with a different coach and is at the discretion of Cagney Tennis Academy.

Competitions

Full payment for competitions conducted during each term is due in full by the second week of play.

Please note that NO REFUNDS will be issued for players withdrawing from a competition once the draw has been made. If a player withdraws after the draw is complete, it can often cause a re-draw and more than several hours work, as well as inconveniencing the rest of the participants in the competition.

Breach of Payment Terms

Further action will be taken to recover outstanding amounts. Any legal costs and / or costs for extra services involved in recovering outstanding fees will be charged to the account.

Consultation and Advice

This policy has been developed to provide guidance for Cagney Tennis Academy customers. Kindly contact us on 0412 233 310 or at cagney.tennis@gmail.com if you require any further clarification.